Whereas Tata Motors’s wholesale fell 3 percent In FY2025, the brand describes it as a “year of consolidation”. Q4 FY25 during income call, MD Tata motors Passenger vehicle and tata passenger Electrical mobilityShailesh Chandra said, “We focused on the quality of the aftersel and product in FY 25. Customer experience was under pressure, and we worked decisively.” The brand is said to have addressed the obstacles of certain service, product quality issues, and the customer is trying to rebuild the trust in those areas that stumbled.
- Tata added 73 new sales outlets in FY2025
- Software glitter that affects user experience
Tata Afferti Service Reform
Identification and plugged service capacity intervals in 21 cities
Tata Motors faced growing customer dissatisfaction in major urban markets due to insufficient service capacity. The company identified 21 hotspots cities, where customer experience suffered and preferred to connect the segment of service and strengthen the operational bandwidth. Chandra said, “We are now comfortable in 16 of the cities, which are aggressively expanding the appearance and ability,” indicating that the Affersels turnaround is running well.
Additionally, during the second half of the financial year, the company added 73 new outlets across the country – part of a broad push to improve network health rather than just expanding it. Several dealerships were also supported with intervention to improve operational matrix and profitability.
Tata Infotainment and Software Reforms
Software fix was structural, not only technical, Tata says
Tata Karvav is used only for representation.
Even when Tata Motors obtained land in EVS and Tech-Lude model, it ran into trouble with software integration, affecting glits that affected the user experience. “We faced product quality issues, especially on the software side. While we decided them fast, we also implemented a deep process improvement related to software integration and verification,” Chandra said.
Fix was not just technical, it was structural. Tata Motors says it improved the coordination between its entire product verification workflow, R&D and quality teams, and re -acted how the digital system is tested before deployment.
Tata sales in India
Reconstruction before scaling again
The decision to consolidate instead of chase volume was a strategic. In fiscal, while Tata Motors saw strong traction in CNG vehicles (60 percent Yoy growing), this Lost market share in EVS (Up to 55 percent), and due to an aging, the land was lost in the hatchback segment Tago And Altroz Make a line. However, FY2025 was not about headline growth, but could reduce future speeds.
Darshan with Nakhwa’s input
See also:
Tata Ultrose facelift unveiled with new designs, more premium interior
In May this, Tata EVS at a distance of Rs 1 lakh
Hyundai site resale value stronger than Tata Nexon: Autococar-Spinner
